Who Are We?

PiA is specialized in delivering custom IT business solutions, professional and managed services especially in Business Support Systems’ domain since its establishment in 2009. Our engineering team growth rapidly and has proven track record of success in delivering BSS integration, customization and complete customer management solutions for several telecom service providers in Turkey and EMEA. In PiA we follow agile development practices, see each team member as key asset and value individual strengths, opinions and ideas in achieving goals.

What Will You Do?

• Be able to perform defect triage.
• Create documentation and knowledgebase for System Integration teams to refer to for problem solving
• Be able to respond to support requests using documentation and knowledgebase
• Be able to distinguish between a configuration/environment problem and software bug
• Be able to fix defects in harmony with relevant team (Optional)
• Follow-up customer SLAs and ensure that R&D stays compliant with response, restore and resolve times

What Do You Need?

• BSc degree in computer science or a relevant field
• Have basic information about telecom and e-commerce business use cases
• A technical mindset with great attention to detail
• Hands on experience with ITSM tools
• Be able to diagnose a problem by using monitoring and diagnosis tools and logs
• Intermediate information on most of the technologies/tools mentioned in below list
• Preferably having a certificate from KPDS, ÜDS, YDS, e-YDS, Cambridge, TOEFL IBT, or PTE exams.

Familiarity with below Technologies/tools

• ITSM tool
• PostgreSQL and MongoDB
• Microservices, Kubernetes, Swagger
• Jenkins, JIRA, Confluence
• Message Bus (E.g. Kafka)
• BPMN Concepts & Tools
• Linux
• Java (Optional)
• Spring boot (Optional)

What Do We Offer?

• Free breakfast every morning, and free snacks throughout the day in the offices
• Private health insurance
• In-company training
• Transportation and meal support
• Flexible work hours

Process

1. Application: Apply for the position via LinkedIn.
2. Firt interview: If your application seems a good fit, we’ll contact you and get the details.
3. Technical Interview: Let’s interview. (If your first interview meets expectations.)
4. Decision: After your interview, you will get a response within 14 days.